Return & Refund Policy
At avscomputershop.com, we are committed to providing quality refurbished computers and ensuring a smooth shopping experience. This Return & Refund Policy explains how returns are handled and how customers can request refunds.
1. Returns Eligibility
- Returns are accepted within 7 days of product delivery.
- The product must be in the same condition as received, with all original accessories, manuals, and packaging included.
- Products must not show signs of misuse, accidental damage, or unauthorized repairs.
- Items purchased on sale or clearance may have different return conditions (as specified on the product page).
2. How to Request a Return
To request a return:
- Contact our support team via email or phone with your order number and reason for return.
- Our team will provide return instructions, including the shipping address and process details.
- Safely package the product, including all accessories, to prevent damage during transit.
- Ship the product back to us using a reliable courier service.
3. Refund Process
- Once the returned product is received and inspected, a refund will be processed within [insert number, e.g., 7–10] business days.
- Refunds will be issued through the original payment method.
- Shipping charges are non-refundable, except in cases where the product was defective or shipped in error.
4. Warranty vs Return
- Returns for refunds are different from warranty claims. Warranty covers hardware functionality issues, while returns for refunds are generally for customer preference or order errors.
- If a product is defective under warranty, our team will guide you through repair or replacement rather than a refund.
5. Damaged or Incorrect Products
- If you receive a damaged or incorrect product, contact our support team immediately.
- We will provide instructions for returning the item and ensure you receive the correct product or a full refund.
6. Contact Information
For all return or refund inquiries, please contact us:
- Email: support@avscomputershop.com
- Phone: +1 (888) 315-9979
- Business Hours: Mon–Fri, 9AM–6PM EST